Refunds

Returns may be accepted on new items only within 7 days of the date the product was received, All original packaging, accessories and manuals must be included and undamaged. All returns are subject to a 20% restocking fee. Additional 20% restocking fee applies to used items. RMA# must be written on the box or it wil be returned to sender.

No refunds will be issued for special order items, or items in body armour, optics or night vision categories. Defective special or custom order items falls under our warranty policy and will be repaired, exchanged or replaced.  

Non-restricted firearms orders may only be cancelled within 24 hours of order being paid. After this point, 20% re-stocking fee applies to account for the extensive amount of administration it takes to cancel a firearms order once it is in processing. All other items ordered before being shipped may be canceled for full refund. Items paid for by credit card that are cancelled on the same day during business hours will be voided and no charge passed to card. If they are cancelled anytime after, cancellation is subject to a 3% recovery fee to reimburse the merchant fee that is paid when a credit card charge is processed.

All sales final for dealer sales.

Please contact us at 800.994.6223 or by email: sales@tacticalimports.ca prior to the return of any items for special instructions. RMA# must be issued before any return is authorized.